Every inquiry lands with a rep on it.
Inquiries come in from your website form, by e-mail or typed by hand. Innersol assigns them round robin or to one person, tells the rep in chat, and counts business days until the first reply.
- A website form you can embed in one line, with a posting address for form plugins and automation tools.
- Round robin, one person, or an admin assigns. The rep is told in chat with the lead attached.
- Waiting for a first reply turns red after the window you set. Reply by e-mail from the inquiry.
- The rep follows the record: quote, order, R&D project and contract inherit it, and hand-overs move the open ones.
Round robin or one personNew leads are assigned by the rule you set and the rep hears in chat.
The reply windowBusiness days until the first reply, red when it is late.