Security and data privacy

Your records stay yours. Only yours.

Formulas, costs, customers and suppliers are the most valuable thing a manufacturer owns. Innersol keeps every company in its own workspace, and nothing in one workspace is ever shown to another company.

One company, one workspace

No path from one company to the next.

Each company signs in to its own workspace. There is no shared catalog, no shared supplier list and no shared search.

How your data is protected

Private by design, in six plain points.

A workspace of your own

Your formulas, costs, customers, suppliers, lots and files are stored for your workspace only. They are never mixed with the records of another company.

Nothing crosses over

A person who signs in receives the records of their own company and nothing else. Search, reports, exports and Sol AI all work inside your workspace.

You decide who sees what

Roles and permissions set what each person can open and change. Prices and costs can be hidden from people who do not need them, and only your Super Admin can export data.

Formulas stay private on documents

Quotes, contracts and sample sheets show what your customer needs to see. Base formulas, overages and your costs stay inside your company.

Every change is recorded

Records keep a history of who changed what and when. Signatures are tied to the person who signed, so nothing changes quietly.

Sol AI works for you alone

Sol AI reads only your own records, with the permissions of the person asking. Your records are not used to train AI models.

What we promise

  • Your records are yours. We host and process them only to run the service for you, to keep it secure and to meet legal duties.
  • We never pass them on. We do not show, share or sell one customer's records to another customer, and we do not use them for another customer.
  • Examples are invented. Where a page is outside your plan, Innersol shows a preview with example records. Those examples are made up for the preview. They never come from a real company.
  • Staff access is limited. Innersol staff open a customer workspace only when support or running the service needs it, and they are bound by confidentiality.
  • Protected on the way and at sign in. Innersol is served over an encrypted connection. Passwords are never stored in readable form, and sign in on a new device can be confirmed with a code sent by e-mail.
  • You can leave with everything. Your Super Admin can export your records. If you cancel, the workspace turns read only at the end of the paid period, stays open for export for 30 days, and is then deleted.

Questions people ask

Can another Innersol customer see our formulas or prices?

No. Each company has its own workspace, and a signed in person only receives the records of their own company. There is no shared list of formulas, ingredients, suppliers or customers between companies.

Do you use our data for other customers or for your own products?

No. Your records are used to run Innersol for you. They are not shown to, shared with or used for another customer, and they are not sold.

Does Sol AI learn from our formulas?

No. Sol AI answers from your own workspace with the permissions of the person asking. Your records are not used to train AI models.

Where do the example records in previews come from?

They are invented. Every company, person, supplier and product in a preview or on this website is fictional.

Who inside our company can see costs and margins?

You decide. Roles and permissions control each page, prices can be masked for the people who should not see them, and the company finances are for the Super Admin.

What happens to our data if we cancel?

The workspace turns read only at the end of the paid period. Your Super Admin can export everything for 30 days. Then the data is deleted, and we send reminders by e-mail before that happens.

How do we report a security concern?

Write to [email protected]. We read every report and answer as quickly as we can.

This page explains our approach in plain words. The binding wording is in the Terms of Service and the Privacy Policy.

Have a security questionnaire?

Send it over. We answer questions about how your data is kept before you sign anything.

Talk to usRead the Privacy Policy